1. Introduction
This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal information and data of Users (“User,” “You,” or “Your”) on the digital matchmaking and dating platform known as True Bond Online and its brand variant TrueBondOnline (collectively, the “Platform,” “Service,” “We,” “Us,” or “Our”).
By accessing or using the Platform, Users consent to the collection, use, and disclosure of their information in accordance with this Policy. If You do not agree to this Policy, You must immediately discontinue use of the Platform.
This Policy applies to all Platform interactions, including account creation, profile submission, browsing, swiping, communication, Broker interactions, forms, website use, and mobile application use.
2. Information We Collect
A. Personal Identifiable Information (PII)
- Name, age, gender, date of birth
- Email address, phone number (optional)
- Profile photos, preferences, and profile descriptions
- Location information (if voluntarily provided)
B. Device and Technical Information
- IP address
- Device type, model, operating system, and version
- Advertising ID, Device ID, or other device identifiers
- Browser type, version, and settings
C. Usage and Behavioral Data
- Swiping activity, profile views, match preferences
- Communication and chat metadata (not content)
- Login times, session duration, interactions with Brokers
- Features accessed and errors encountered
D. Third-Party Information
- Payment information for subscriptions or services (processed by third-party gateways)
- Analytics data from third-party services (e.g., Supabase, hosting providers, Google Analytics)
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve the Platform
- Facilitate User matchmaking and Broker interactions
- Process payments and subscriptions securely
- Personalize user experience and platform features
- Detect, prevent, and respond to fraudulent or illegal activity
- Analyze platform usage trends and technical performance
- Comply with legal obligations and requests from law enforcement
- Communicate updates, notifications, or important account information
4. Data Sharing and Disclosure
We do not sell User data. Data may be shared in the following circumstances:
A. Service Providers
- Hosting, storage, content delivery
- Payment processing and billing
- Analytics and reporting
B. Legal Compliance
- In response to lawful court orders, subpoenas, or government requests
- To investigate fraud, illegal activity, or violations of Platform Terms
- To protect Platform rights, safety, or property
C. Brokers and Matchmaking Guidance
- Brokers may access profile data voluntarily shared by Users
- Platform does not guarantee Broker authenticity and is not liable for Broker misuse of data
5. User Rights and Control
Users have the right to:
- Access and update personal information
- Delete their account and associated data
- Opt-out of marketing communications
- Request data export in machine-readable format
- Report unauthorized use of account or data
The Platform will take reasonable steps to honor such requests while maintaining legal compliance obligations.
6. Data Retention
Personal data will be retained as long as the account is active or as necessary for legal, tax, or operational purposes. Inactive or deleted accounts may have data retained in backups for a limited period for security and legal compliance.
7. Security Measures
- We implement reasonable administrative, technical, and physical safeguards to protect User data.
- Security measures include: encryption, access control, secure authentication, and monitoring for suspicious activity.
- No system is completely secure. Users acknowledge the inherent risk of digital data and use the Platform at their own risk.
8. Data Breach Response
- In the event of a data breach, Platform may notify affected Users in a timely manner.
- Platform will take reasonable steps to mitigate harm and prevent further unauthorized access.
- Platform, founders, and representatives are not liable for losses caused by breaches beyond reasonable control.
9. Cookies and Tracking Technologies
The Platform may use cookies, web beacons, and similar technologies to enhance User experience and analyze traffic. Cookies are used for authentication, preference retention, and analytics. Users may control or block cookies through browser settings; certain Platform features may not function fully if cookies are disabled.
10. Third-Party Links
The Platform may include links to third-party websites or services. We are not responsible for privacy practices or content of third parties. Users are encouraged to review third-party privacy policies.
11. Broker Data Disclaimer
Brokers accessing the Platform act independently. Platform does not verify Broker data or behavior and bears no responsibility for Broker misuse of User data.
12. Children’s Privacy
The Platform is not intended for persons under 18 years. We do not knowingly collect information from minors. Accounts found to be underage may be terminated, and data deleted where possible.
13. International Users
Users accessing Platform outside India consent to data transfer to and processing in India. Users acknowledge laws of India govern data protection and disputes.
14. Changes to Privacy Policy
Platform may update this Policy periodically. Users will be notified via platform messages or email where feasible. Continued use constitutes acceptance of updated Privacy Policy.
15. Contact & Grievance Officer
For questions, complaints, or requests, or to contact the Grievance Officer:
- Email: support@truebondonline.in
- WhatsApp: https://wa.me/919762958082
16. Final Disclaimer
Users acknowledge that the Platform is a technology interface. Offline interactions, fraud, or misuse are solely at User risk. Founders, management, and representatives are not personally liable.