True Bond Online
Swiping less, bond more.
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Frequently asked questions

True Bond Online — FAQ

Answers to common questions about the True Bond Online app, broker support, safety, and policies — so you can decide if this platform is right for you.

True Bond Online is an Indian‑first digital matchmaking and dating platform that combines app‑based swiping with optional human broker support. It is designed for adults who want intentional, respectful connections rather than random, time‑pass swipes.

No. True Bond Online is not a traditional matrimony website. It is a modern dating and matchmaking app with a premium, mobile‑first experience. Users can explore serious dating, long‑ term relationships, and future‑oriented connections, with or without broker support.

Brokers act as real humans in the loop. They can:

  • Understand your intent and preferences.
  • Shortlist and suggest profiles that match your seriousness and lifestyle.
  • Offer guidance over WhatsApp, Instagram, or in‑app chat.

Final decisions are always yours — brokers do not force matches or make promises on behalf of the platform.

We provide tools, education, and policies to help you stay safe, including report/block options, clear Terms, and a dedicated Safety & Verification page.

However, as mentioned in our Terms & Conditions, the platform is a technology interface only. We do not verify every profile, supervise offline meetings, or take responsibility for personal or financial disputes. Use your own judgment and follow basic online safety rules.

No. No genuine platform can guarantee love. Matches, responses, and outcomes depend on personal compatibility and user decisions.

As clearly stated in our Terms & Conditions and Refund Policy, we do not guarantee any specific result, relationship, or marriage — and we are not liable for emotional, financial, or personal outcomes of your interactions.

We use reasonable technical and organisational safeguards to protect your personal data and work with trusted service providers for hosting, analytics, and payments.

However, like any online service, no system is 100% secure. Our full data practices — what we collect, how we store and use it, and when we may share it — are explained in detail in our Privacy Policy.

For any technical problem (login, profile update, payment, etc.):

  • Take a screenshot of the problem screen (if possible).
  • Note your registered email ID and approximate time of the issue.
  • Write to support@truebondonline.in with all details.

Response time is typically 24–48 hours on working days.

As per our Refund Policy, refunds are generally not offered for digital services once access is provided.

Refunds may only be considered if:

  • You were charged twice for the same purchase (duplicate payment), or
  • You did not receive access to a paid feature after successful payment.

In such cases, you must email proof of payment to support@truebondonline.in. The platform reserves the right to verify and approve or refuse any claim.